Ran into something outrageous today. I think this couple has never ever taken BART. They had 5 pieces of luggage with them and looked really winded in front of the station agent's window. I had some extra time so I wasn't running as usual...I slowly walked towards the the ticket gates and got a good portion of their conversation.
Apparently, they were very upset with the station agent and BART for some reason. I listened closely and found out that they were waiting by their parking space for over 20 minutes for the BART shuttle (first of all, no such thing) to pick them up from their space to bring them and their 5 pieces of luggage to the ticket gates. They saw the "County Connection" buses and mistaken them for BART parking shuttles. The couple said BART shouldn't have advertised that holiday travelers can park their long-term and take BART to the airport because long-term airport parking lots transport the patrons and their luggage.
I know how large and expansive some BART parking lots can be...especially for people with suitcases, but this is just plain stupid! Have they never taken BART? Do they actually think that BART cares about people's ability to carry 5 suitcases while walking a quarter mile to the platform?
Quite an entertaining little observation.