That should be a pretty simple question. The logical answer, of course, would be YES! But believe it or not, a man who is blind or vision-impaired loudly asked for assistance near the station agent's window. The station agent saw him but did not run out to assist. The vision-impaired man continued to ask for help, and finally, I, along with another passenger helped direct him towards the exit.
Perhaps the station agent was busy with some critical work? Maybe he didn't see the cane and didn't recognize that the man could not see? But wouldn't the agent offer help to a passenger pleading for assistance?
What is the job of the station agent? We all know they do not give change (so says their sign) and they love to point to the BART route map whenever someone asks them a question. They manage the station to some degree, I'm guessing?
I'd love to know what they do exactly and what qualities BART looks for in a station agent?? We already know that they make a good salary based on the salary reports-- but what do they do for us?