If you've read my blog before, you'd know to read the subject heading with a sarcastic tone.
An acquaintance who is not a frequent BART user decided to take BART to a conference. He walks through the ticket gate with his ticket and realizes that he left something in the car. He asks the ticket agent if he can slip out to get something without having to repay. The ticket agent says there are sign that indicate no re-entry so there's nothing she can do.
The acquaintance asks again and the agent points to the sign and ignores him. In the end, the acquaintance exits and repays.
Now, we know there are rules and people need to follow them. But what makes this hard to accept is the fact that many suspicious characters, from homeless, to family of 4, bikers, friends of agents and performers slip through the side gate with or without the ticket agents' knowledge on an hourly basis and nothing is done about it. Yet, a paying customer who isn't a frequent BART rider, who asks to be excused, cannot???
I've seen exceptions made knowingly before so it is obvious that they have the authority to do that but they choose not to for this particular person. Why the double standard???
And of course, these ticket agents are just so useful and helpful when questions are directed at them. (not!) I've been given the pointing index finger before too to signs and maps. It's as if they can't speak??? I've also seen tourists been given the same attitude. That is a sure way to attract tourists to SF!
I'd like to see these ticket agents put in a bit more effort and enthusiasm into their job! We all know that they are well paid!