Thursday, March 30, 2006

Some thoughts after the computer glitch fiasco

Although it took me nearly 2 hours to get home last night due to the 90-minute delay caused by a computer glitch in the BART system, I found out from a few coworkers today that it took them over 3 hours to get home! I guess I was lucky to have caught the first train that was back in service. (To put a positive spin on all this!)

Amidst this disasterous evening, I do want to compliment BART station agents and control center for their constant updates. They were very good about letting us know that the delay will be a long one and what the cause was. Whether it's a bomb scare, fire, or a medical emergency, passengers really appreciate continuous updates. It's good to know why we have suddenly stopped or why the engine shut off or why there are no trains in service. We get very anxious and impatient when we are locked inside a train that isn't moving, and have no idea when we will be able to get to our destination, or at least get out to get some fresh air.

If any BART employees happen to read this blog, please do realize the importance of updates in delay situations. Passenger need them to stay calm and sane.

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