Wednesday, July 22, 2009

New Survey Question: Do you believe BART cares about passenger satisfaction?

I'll tell you how I voted: No. They say they do but when it comes down to it, passengers considerations rank very low on their priorities based on their action and votes.

Rude people everywhere today

Where should I even begin? First, as I walked from the parking lot towards the platform, a women stops her car in the middle of the street to drop someone off, almost running me over along the way. Even worse, she stopped yet again 5 feet down to call back the dropped off passenger to chat some more leaving a string of cars waiting behind her.

The second rude incident was inside the train. I nicely said, excuse me, thanks, as I squeezed myself to a window seat. The man on the aisle seat was shaking his head, sighing again and again and looking annoyed when I said excuse me, as if he owned the 2 seater. He had an iced coffee and kept on slurping it over and over even when nothing was left. And I'm the annoying one??

Then, saw a similar situation not too far from me where the aisle passenger made a huge deal about the window passenger needing to exit at 12th street. NOTE: If you want to take the aisle seat, then be prepared to make room for people to enter or exit the row!!! URGH!


Something must be in the air because I saw 2 homeless people fighting over a portable cart. The screaming match was ugly.


I left my iPhone at home today and had no magazines with me. I had plenty of time to observe behavior!

Thursday, July 16, 2009

While the BART unions reject the contract, let's talk about something else for the moment

I don't quite believe the current poll results from the first survey question on whether people give up their seat to the deserving while seated in the disabled designated seats. Based on the survey, a whopping 97% of us graciously give up our seats?? Hmm...based on daily observations throughout the many years as a BART commuter, I would have to say it seems more like 50% of us do and the other 50% pretends to be asleep or intensely engrossed in their reading material or device. Or maybe it's because those who actually care to read BART Musings tend to be the ones who know the difference between right and wrong?

As for the 2nd question on whether BART should enforce the no food/drink rule? I've been told by readers that this is a poorly worded, trick question. They would like BART to keep the no food/drinks rule only if they actually choose to enforce it. Right now, the rule exists but BART doesn't care enough to enforce it by issuing warnings or fines to those who choose to bring in their meals and beverages. BART lets it happen and as a result, more people feel that it's OK to bring in a coffee and bagel, or at times, pizza and beer on the weekends.

The survey closes in 2 days. Get your vote in!

As for the negotiations, Amalgamated Transit Union member unanimously rejected the contract and Service Employees International Union is expected to do the same today.

So much for progress. This will likely drag on until end of summer.

Friday, July 10, 2009

Hearse racing down 680

I have meetings in SJ today so I drove down instead of taking BART to SF. On my way down 680, I saw a hearse driving at 85+ mph. It was even weaving in and out of lanes to continue at its fast speed. I'm certain it was "unoccupied" but even so, it was a bit weird seeing a hearse cruising at such a fast speed.

I was behind the hearse for quite some time. It was in the fast lane and at times going nearly 90 mph, definitely faster than I can keep up. Maybe it was late picking up a coffin at a funeral home? Sure seemed like the driver was in a huge rush to get somewhere!

Thursday, July 09, 2009

Clock is ticking..BARTcontract expires midnight

If there is no agreement, we at least have 72 hours notice before workers go on strike. Start thinking of commute alternatives but let's hope this gets resolved before the deadline.

Oakland Airport Connector Hot Button in BART Talks

I had just written about how much I disliked the AirBART-- mostly because of the terrible experiences I've had waiting and dealing with the unsafe surroundings. Again, maybe I've just seen the worst of it. I will always prefer to drive to OAK from Orinda unless there is a major pile-up on 880 or Caldecott Tunnel.

Personally, I don't feel the need for direct BART access to OAK. It would be GREAT to have, like the SFO connector, but when it comes down to it, is it necessary for me? No. But perhaps passengers living in Dublin, Concord, Pittsburg, and especially those at the other end of 80 freeway in El Cerrito, might find it very helpful as it will help them skip the major traffic pain points.

I've been very negative about the Coliseum BART station but let's focus on the positive for a moment. There is no easier way to get to an A's or Raiders game. I only wish it was that easy to go to a Giants and 49ers game. The MUNI connection going to AT&T Park is not terrible but it is a cluster ****.

Will a BART OAK extension increase ridership? I can't say but I sure hope BART has done their research and are certain that this is a project worth pursuing.

Friday, July 03, 2009

BART Unions Facts and Figures

Some of you may have seen www.bartlabor.com already and are aware of the figures. I've had a chance to read through it tonight and found a few facts disturbing but not surprising.

We've all heard by now that the average salary and benefits for union members is $114,466 for FY 09 and $116,237 in FY 10; more than double the average salary of a passenger. But have you seen the nearly ridiculous labor rules?

Now, it is my personal opinion that unions contributed to the downfall of the American auto industry, at least that is what I've come to believe after reading numerous news articles and case studies. Hence, I have to admit that I've never been a fan of unions but understand and respect (not necessarily agree with) what they seek to accomplish.

Take a look at these rules below (excerpts taken from http://bartlabor.com/?cat=11) They are similar to other union labor rules...inflexible but serve to (over)protect members. My goodness-- no wonder the train, stations, lots are in such poor shape. No wonder an escalator does not get fixed for days! No wonder certain critical elevators don't operate regularly!! Meanwhile, we actually thought our email complaints will make a difference in the quality of customer service?? What was I thinking? Sure, this website is managed by BART and not the unions but these facts and figures are validated. If someone from the unions would like to dispute these facts or publicize figures around BART management, please feel free to do so! We want and NEED to hear both sides.

Here are some rules:

Changing a Seat at BART – Not So Simple

Last year, BART installed new seats in 205 train cars as part of a major upgrade of the interior amenities of our system. While we hope the changes are a comfort to our riders, they may be surprised to know that it takes two employees at BART to change out a seat cushion and backing under current contract rules.

The contract allows a utility worker to unfasten the snaps that hold a seat cushion in place. But the two screws fastening a seat back can only be touched by a journeyman mechanic. BART changed some 26,000 seat cushions last year. As a result, we think it would be more efficient if one employee was authorized to service the entire portion of a seat. It would result in freeing up mechanics to perform more important, skilled work.

Paperless Pay Stubs Now Back To Paper:

In an effort to save money and reduce the amount of paper BART uses, we moved to an electronic pay stub format for employees two years ago. Most of our employees use direct deposit and under a new system they could access their pay stub information via secure computer login. In recent months, the Amalgamated Transit Union filed a grievance over the paperless system and an arbitrator has upheld the protest – meaning BART will now have to go back to paper pay stubs.

Station Maintenance – Walk the Line

Perhaps nowhere are work rules more arbitrary than when it comes to the “drip line” rule regarding maintenance at BART stations. Under this rule, one classification of worker – a patio worker — is allowed to clean the outdoor areas of a station up to the station’s drip line, essentially a rain gutter. Another type of BART employee – a System Service worker – has authority to clean only the interior spaces of a station.

This two-tier maintenance system leads to the irregular or partial cleaning of stations and is exacerbated by the fact that patio workers work only Monday through Friday while System Service workers are assigned to shifts seven days a week.

Beneficial Past Practices No Longer Benefiting BART:

A major reason that BART’s contract is stuck firmly in the past is the concept of “beneficial past practices” – a principle that has helped strengthen workers’ rights and protections but at BART has been manipulated to preserve outdated work rules.

Over the years, a series of arbitration rulings has allowed the unions to keep wasteful contract provisions. If BART operated in a certain way in the 1970s, the concept of beneficial past practices dictates that we must continue to do so today. This is no way for any business to survive and endure in today’s challenging economy.

Beneficial past practices impede our efficiency as a transit agency in a variety of ways. For example, BART is required to allow a certain number of employees to work on holidays at the rate of double time and a half. The number of holiday shifts is not tied to any particular need for staffing on any individual holiday. Instead, it is pegged to an average of workers operating on holiday shifts from the late 1980s.

Similarly, BART is required to staff certain facilities and certain operations units at levels dating from decades ago whether they are needed or not in 2009.

Building a Better Contract:

BART believes that many of the contract rules benefit workers and make our agency a safe and convenient transit option for riders. But clearly there are work rules now decades old that no longer make sense and serve only to limit efficiency and flexibility when they are needed now more than ever in our system.

Wednesday, July 01, 2009

Still???

Now that the contract negotiations have been extended for 9 more days, the potential strike day is now July 13. Most of the passengers I've spoken with feel indifferent at this stage. Everyone is ready to either bear with the traffic or telecommute. Some have even scheduled their vacation in mid/late July.

Since these negotiations began, I have to say that I've become spiteful and bitter towards BART. It's not a comfortable ride but yet we pay a good amount each day. It's not exactly the most reliable ride either but we deal with it because it is the lesser of two evils. Most of the employees we encounter are rude and indifferent (but there are some that actually make an effort to help passengers...I want to be fair and point that out). And for clean freaks like me, it is 30 minutes each way of enduring smells, stains, germs, dander from all over. Suddenly, driving isn't that terrible of an option anymore, especially during summer when traffic is light. I actually drove to work a couple times recently and arrived in SF within 20 minutes, in the comfort of my own car, with coffee and a breakfast bar, and the liberty to listen to news radio continuously and talking on the phone.

I'm tired of all this. Shouldn't BART employees feel grateful that they have a decent job in this economy? And shouldn't BART management have better sense than to vote in favor of raises for themselves and to have the foresight years ago to better managed the budget so it wouldn't reach this desperate stage?

I'm sick of this. Maybe it's time for me to load some new tunes on my iPod and get ready to drive.

Thursday, June 25, 2009

He said, she said...BART strike looming

Who to believe? BART management or the unions? Both sides are pointing fingers that the other is spreading falsehood. And the media is eating this game of 'he said, she said' up and presenting only the worst case scenarios to the public.

Even those within the unions are now saying different things. One says mediators will help the negotiations, the other says mediators will only slow the process and get us farther from achieving a compromise.

And who defines what is "unnecessary"? I don't remember passengers ever having the opportunity to fill out a ballot ranking what we find is necessary with BART extension plans?!?

If BART workers do strike, I am definitely going to ask my employer to allow me to telecommute. It will be more productive for me to do work in the 1.5 hours that I'd otherwise be stuck in bay bridge traffic.

BART takes its passengers for granted. We pay a handsome fee for a daily roundtrip ride to and from work. The sad truth is, we have little commute alternatives here. BART can continue to raise fares and we'd probably still have to fork out the extra mount. What else can I take? Transbay bus? I guess I could look into that as well. Carpool? I'd still be stuck on the bridge after passing the toll.

BART workers and management both claim they care about the passengers and do not want this disagreement to lead to strike. Do you believe that? Maybe they care a little but selfish interests come first of course.

Tuesday, June 23, 2009

This isn't Hawaii, people!

As my tweet indicated, I don't know what compels people to go shirtless and shoeless on BART just because the weather is hot. I really don't enjoy seeing people's sweaty bodies up close and could also really do without being forced to catch glances of people's feet. OK, it wasn't that many people going around without shoes and shirts but I did encounter at least 4 patrons like that today and 2 of them look like they were homeless.

You see that in Hawaii in casual eateries and the local Walmart but that's just the vibe and culture. On a BART train in the SF Bay Area during commute hours...not OK.

Metro crash

I'd like to express my sincerest sympathy to the family and friends of the 9 passengers who lost their lives during Metro crash in DC. What a frightening and horrible experience for all involved. I hope that finding the cause of this crash will bring a little bit of peace and resolve to the families and all passengers affected.

I have a friend who takes the Metro daily. I haven't heard from him yet after sending an initial email right after news of the crash broke. I really hope he's OK.

Monday, June 22, 2009

About time!


Finally...hand sanitizer by the escalators!! About time! I want to see them by the train doors too! THANK YOU, BART!

Fare hike and maybe a BART strike on July 1st?

According to SF Chronicle, BART Management and Union leaders are in negotiations to determine a compromise. Rachel Gorodn reports, "Management hopes to slice $100 million from the deficit by cutting labor costs. The proposed savings would come by diminishing health care and pension benefits and changing work rules that would give management more say over employee assignments - measures BART officials say are necessitated by the economic conditions." A pact must be reached by July 1st.

A strike, actually, will work against BART and the workers' favor. Why? A strike and sudden termination in service will only force employers to increasingly embrace telecommuting. And after realizing that productivity doesn't decline with telecommuting, guess what? BART will only lose passengers..permanently. I'm not saying all employers will allow telecommuting all of a sudden, but even if 10% of them do, that is significant revenue loss for BART.

Also on July 1st, our fares will go up by 6.1%. Watch your ticket value! Not to mention, train service will decrease starting September.

The real losers in all this drama-- passengers who rely on BART to get to work and make a living.

Tuesday, June 16, 2009

Two new poll questions

These two topics have always been hot buttons on this blog. Would love to hear your thoughts!

Monday, June 15, 2009

Purpose of Concord trains?

I love Concord trains. As much as I can love a BART ride home after a long exhausting day at work, I am always happy to see a Concord train over a Pittsburg/BayPoint train. Why? Because only about 50% of the passengers lining up for the P/BP train get on. Many choose to not get on even though they can just transfer. As a result, I get a 2-seater to myself usually, and really relish the space and privacy.
Why does BART still have Concord trains? There must be some logic behind it that I'm hoping to learn from one of you. I'm glad-- I like them. While others groan that it's just a Concord train, I'm always pleased to hop right on there with plenty of room to spare.

This is the 500th post of BARTMusings. Thanks for hearing me complain, question, praise and discuss through 500 experiences.

Tuesday, June 09, 2009

(updated in comments section) A baby boy who deserved a better life

The Chronicle reports today that the 4-month-old baby boy who died after being left alone for hours in a car at the El Cerrito Plaza BART station was identified today as Everett Carey. This whole situation was completely tragic, heartbreaking and shockingly irresponsible. I don't care how busy you are, how stressed you are with work, or how much of a rush you are in....I cannot comprehend how someone can forget to drop of a kid at daycare and just leave him inside a parked car for hours.

I really cannot even imagine how someone can forget a child in the car, in ANY situation. To me, it is appalling. And yes, I will judge in this situation. This is so sad and I hope that little Everett is somewhere up there, peacefully enjoying the life he should have had.

Monday, June 08, 2009

BART to OAK?

I'm a big fan of taking BART to SFO. There really is no better way to get to SFO from the East Bay. But, I've sensed that many people are more reluctant to take BART to OAK. I feel the same way for various reasons. For one, the Coliseum stop is not the safest station. And AirBART shuttle is not as continuous as it should be. Waiting for it both ways just make passengers less willing to use BART as an option to OAK. Then, there's the transfer requirement for those of us on the Pittsburg/Baypoint line. That makes me question whether I'd be saving any time at all by riding BART? I might as well just drive, and I do.

The biggest deterrents for me are MacArthur transfer and the occasional long gaps between AirBART shuttles.

What's your take on BARTing to OAK?

Friday, June 05, 2009

How much do "performers" make a day in the BART stations?

We always see performers in the downtown BART stations but the other day, seeing a quintet really made me wonder...do they make that much that all five of them prefer to be there over doing something else with their time? I guess if they were all unemployed, making $20 between all 5 of them is better than $0. I just can't imagine making much more than $20 each day.

I do love the music-- it picks me up in the morning when my brain isn't exactly ready to begin the day.

Do you guys give money to performers? When I used to exit at Embarcadero, I would give $1 every Friday to this old Asian man who played a traditional instrument. I can't say I liked, or knew how to enjoy, the sound of it but he seemed so dedicated to this instrument that I was compelled to at least give him $1 a week.

Monday, June 01, 2009

Anti-social BART

I'm sure most of you would agree that people tend to keep themselves on BART and those who reach out to strangers to strike up a conversation are perceived as weird or annoying 95% of the time. People who are not reading a magazine, listening to music, or engrossed in their device, generally just keep their head down or their eyes closed.

To demonstrate this anti-social nature on BART, 2 friends were standing within 4 feet from each other today, looking opposite ways. It wasn't until Embarcadero, where one was getting ready to leave and finally looked up, the two realized that they were standing next to each other the whole time. They hugged briefly and chatted for 10 seconds before one had to exit.

Interesting the extent to which people keep to themselves on BART. It's so true. I usually am glued to my iPhone or a magazine (when there's no connection). I would not know who is sitting behind or across from me!

Thursday, May 21, 2009

Driving too much the past couple of days

I've had to drive the past couple of days for meetings and personal reasons. I really wish there was an easier way to go from Orinda to San Jose because 60 miles each way, 120 miles per day, can really make you age fast.

Some have suggested to me BARTing to Dublin/Pleasanton station and then take the ACE train from there. But a 2 hour trip each way just isn't possible for me! I have too many responsibilities at work and at home. During my drive home yesterday, I almost fell asleep as I was going 15 mph around the Sunol Grade. On my San Jose meeting days, I can spend up to 4 hours each day just in my car. I have to go to San Jose once a week and I really wish there is an easier option than driving. Maybe the toll lanes they are creating will help?