I finally got a BART survey to fill out! After years of riding BART, I honestly don't know why I have yet to receive a survey until this morning! Maybe I just happen to be on vacation out of country whenever they pass it out? Well, I got one today, yes!
I just filled it out but realized it is not a satisfaction survey like I hoped it would be. It's more of a profile/background survey to understand riders. Oh well...maybe next time.
If it had been a satisfaction survey, I was planning on posting my responses on BART Musings to show how I feel about BART. You might be surprised just how many positives I would have indicated and if you've been reading this blog for awhile, you probably wouldn't be surprised at all at which areas I would have indicated as below average or need improvement.
But since this survey didn't address satisfaction whatsoever, I figured I'll give my own rating of BART ridership satisfaction on a scale of 1 to 10, 10 being the highest.
My BART satisfaction rating is 7. Not bad.
Over the many years I have been riding BART, I have seen BART's satisfaction surveys on rare occasions, but I have NEVER seen the results posted anywhere. One gets the impression that BART management doesn't want to let anyone know what people really think of BART.
I think they do make those accessible to public. I've seen articles written about the survey results, highlighting the good and bad. I don't know if they actually promote the results for everyone to examine but I am pretty sure they are publicly accessible.
I'd give BART an 8 overall. It gets me from my home to work (and back) with minimal hassle. There are the occasional delays or a crowded train, but I dread to think how much more hassle I would have if I had to drive across the Bay Bridge every day.
I, too, got one of those surveys the other day. I, too, was disappointed that it was a survey based on a specific trip, or round trip, instead of commenting on BART in general. If I recall, there is a comment section at the bottom of page 2. I will be putting additional comments, not related to the specific round-trip in there - such as how nasty the upholstery seats are and the carpet. And suggesting, that instead of getting new upholstery seats, they should do the plain ol' plastic ones & give them kudos for getting rid of the carpet.
With my commute, it's a 8 on the way to work, and 4 back. Why? From where I get in, I usually get a seat and then I relax and listen to music. Going home, I get on at Embarcadero, never a seat by that point and I remain standing until things loosen up 1 stop before my stop. The way back, trains tend to be stuffier, trashier, and with intolerable odors at times.
Glad to have read this post because I thought the survey was about rider satisfaction as well. I will be less eager to find one now. Thanks!
Overall I would give BART a 7 of 10. Most days I am very glad that it exists and that it gets me where I need to go. Other times I am frustrated with the crowded trains, annoying and rude riders, the mess, the smell and whatever else it could end up being.
Most of all I am not happy with the delays and not knowing about delays before I get there or not being able to notify my employer when there is a delay because I'm underground.
It is also a 8 for me. Bart is by far the best way to get into SF downtown even I live very close to the city. If you ever have a chance to take SF MUNI, you will be very happy to the service level that Bart provided.
Post a Comment