My "non-representative" and "un-scientific" poll has closed. Just want to call that out since I've gotten comments and emails about how these poll results cannot be used as supporting data. It is simply a survey for the BARTMusings readers-- I'm not claiming that it is an AP poll by any means!!
Now, the topic at hand. 85% voted that BART does not care enough about customer service, and a surprising 14% (a bit higher than I expected, although not so surprising as many BART employees do visit this blog) voted that BART does care enough.
What I plan to do is post this survey a year from now and see if BART has made any improvements. You have a year, BART, to make us think differently.